WordPress Care Plans

We offer our clients more than just maintenance plans.

Your Website Is Critical To Your Business

You have a website that is crucial to your business. It generates leads, customers and revenue (or at least it should). It’s a channel through which customers, suppliers, potential new staff and partners will find you and engage with you. It is fundamental to the success of your business and you want peace of mind that it will be up and running for your audience 24/7 without interruption. Find out more below… 

Software needs updating. All software. Including the software that powers your website. Your competitors are waking up (or maybe leading the way) and innovating with new websites and online strategies. As technology increases it is only making it harder for to keep up, let alone stay ahead of the pack. More and more websites are getting hacked and attacked, including the big players like Twitter and Facebook as well as millions of small businesses Every Single Day.
Keeping your website up to date, backed up and secure can be time consuming and a little tedious. It takes you away from what you should be doing, which is building relationships with your customers, staff and partners. Let’s face it, as technology advances it can leave you feeling like there is no way to keep up on it all.
Yes there are plenty of options for you to keep your website managed and up-to-date by other companies.  They do it for thousands of customers every day. That means they are experienced. It also means they might not be paying attention to the finer details of your particular website and business needs.
If you’re reading this page, then most likely we know your website intimately because we built it or have at least worked on it. We know every line of code and all of the variables and combinations of things that hang together to make it work. We also know the software your website is built on very well. We’ve been using it for over 4 years and all of our websites (including this one) are built on the same software. So we are in the best position to keep your website up and running and open for business.  We can do that with one of our Website Care Plans.
Working with us means your website will continue to drive attention and customers into your business at a fraction of the time and cost it would take to do it yourself.

What Is A Care Plan & Why You Need It

Our care plans provide dedicated support to you and your business.  We map out what we know you need to keep your website secure and healthy.  We can give you peace of mind that your website software is always up to date. If your site goes down we have secure backups ready to restore quickly. 24/7 monitoring to keep any nasty intruders out, regular cleaning of your site to keep it running fast and smooth meaning it is always available to your customers.  Video tutorials so you’ll never feel like you’re on your own.  Monthly reporting so you can rest assured it’s under control. Quarterly webinars that are packed with USEFUL information to better run your business online.  Email support when you need it. If you can not fix the problem with the instructions provided by us, then we will work with in your monthly support time.  Need more support time by our team? No problem!  

On top of all that we will be in regular contact for accountability and advice so you know you’re on track month to month!

Pricing

no long term contracts, cancel anytime

Frequently Asked Questions

I'm not sure which plan is best for me, can you help me?
Of course!  Send us a message when the best time to call and we can help you decide.
Can I really cancel at anytime?
Yes!  We would hate to see you go, but no hard feelings!  We understand sometimes financially you have to reevaluate your budget and make hard decisions based on what is best for you and your business.  Please send an email requesting to cancel to support@raneydaydesign.com and we will immediately stop your next payment.  At anytime you would like to resume let us know and we can pick right up where we left off.
Does my monthly support time rollover?

For our Platinum members, yes! Platinum members receive 120 minutes each month.  Their time rolls up to one (1) year.   For our Silver (30 min/mth) and Gold (60 min/mth) members support time renews each month.

We value you and your choice therefore please know your support request will be handled immediately by our team members.  Email us at support@raneydaydesign.com.

What if I need more support time?
If you submit a support request that exceeds your monthly support we will typically send a notice that this will exceed your time allotted along with a request to bill at our current RDD hourly rate.  Occassionaly the request will be outside the realms of our monthly task support.  When that occurs we will send a project quote for you to approve before we begin.
What tasks are included in the support time?

That’s a great question! Your support time can be used for minor design tweaks, text changes, adding new content, uploading photos, and bug fixes (among other routine items).

Please be aware that new features, major changes, graphic design, copywriting, and requests not directly related to your website are not covered Support Tasks. These are typically handled as a new/separate project.

When in doubt just send us a quick message at support@raneydaydesign.com.

My website was not build by RDD, can I still be on a client plan?

Although these plans are for sites we build or re-design, we welcome clients who are looking for a long term relationship with a dedicated webmaster.

We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation is a fixed 4-hour fee.

We provide the tools and education to GROW your business online.

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