As one of your biggest marketing investments, your website needs to bring you a steady stream of leads.  And forms are one of the easiest ways to achieve this. You probably have at least one on your site already.  (If not, check out WordPress Wednesday Tip 28 and learn how to create a form using Gravity Forms).

But are you using your form to it’s fullest potential?  What happens after a visitor fills it out?  Do they see a default confirmation message?  Something like, ‘Thank you for your submission’?

If so, it’s time to customize your message. Why is this important? Because your site’s confirmation message is a golden opportunity to provide a personalized experience that leaves a lasting impression on potential customers.

So how exactly do you customize your confirmation message? It’s easy! Just follow along WordPress Wednesday Tip 30: How to Customize Confirmations in Gravity Forms.

 

WordPress Wednesday Tip 30: How to Customize Confirmations in Gravity Forms

 

1. Hover over ‘Forms’ and click on ‘Forms’.

how to customize confirmations in gravity forms

 

2. Find the form whose confirmation needs customized. Hover over ‘Settings’ and click on ‘Confirmations’.

how do i change the confirmation message when someone submits a form

 

3. You can choose to edit the ‘Default Confirmation’ or add an entirely new confirmation. You can see the default confirmation message to the right of the page, under the ‘Content’ column.

can the confirmation message be changed in wordpress?

 

How To Edit the Default Confirmation in Gravity Forms

 

There are 3 confirmation types to choose from in Gravity Forms. ‘Text’ is a written message. ‘Page’ sends the person to a page on your website after they click submit. ‘Redirect’ sends the person to an entirely different website after they click submit. This WordPress Wednesday will show you how to use all 3 types of confirmations.

 

1. Hover over ‘Default Confirmation’ and click ‘Edit’.

customize confirmations in gravity forms

 

To Tailor the Message a Person Receives After Submitting a Form:

1. Check ‘Text’ in the Confirmation Type.

2. Type the message’s content into the text editor.

3. Click the blue ‘Save Confirmation’ button.

text form confirmation type

 

To Send a Person to a Page on Your Website After Submitting a Form:

1. Check ‘Page’ in the Confirmation Type.

2. Select the page you want to send the person to from the drop down.

3. Click the blue ‘Save Confirmation’ button.

gravity forms page confirmation

 

To Redirect a Person to a Different Website:

1. Check ‘Redirect’ in the Confirmation Type.

2. Type the web address of the page you want to send the person to.

3. Click the blue ‘Save Confirmation’ button.

what is a redirect confirmation in gravity forms

 

How To Create a New Confirmation in Gravity Forms

 

1. Click on the ‘Add New’ button next to ‘Confirmations’.

how to add a new confirmation in gravity forms

 

2. Give your confirmation a name. Choose one of the 3 Confirmation Types – Text, Page, or Redirect.  Complete the appropriate fields based on the instructions above.

create a new text confirmation in gravity forms

 

Applying Conditional Logic to Confirmations in Gravity Forms

 

When you add an entirely new confirmation, you have the option to apply conditional logic. This allows you to create rules for the confirmation depending upon information the person included on the form.

1. To apply conditional logic, choose whether the rule(s) will apply to ‘all’ or ‘any’ of the conditions you are about to create.

conditional logic in gravity forms

 

2. Select one of the form fields from the first dropdown menu.

applying condition logic to confirmations in gravity forms

 

3. Select the type of logic to apply.

using conditional logic in confirmations in gravity forms

 

4. Enter or select a value. This field type will change depending on the form’s Field Type.

using conditional logic in gravity form confirmations

 

5. Add more conditions by clicking on the plus sign icon.

adding conditional logic to confirmations in gravity forms

 

Finishing Up Confirmations in Gravity Forms

 

1. When finished creating the confirmation, click the blue ‘Save Confirmation’ button.

setting up form confirmations in gravity forms

 

2. Click on ‘Back to Confirmations’ on the top of the screen.

working with confirmations in gravity forms

 

3. You will be taken back to the form’s main confirmation page. It will now list the confirmation you just created. Toggle the ‘On/Off’ switch to Green to activate the confirmation.

gravity form confirmations

 

So now that you know how to customize your form’s confirmation message, will you personalize it?  Which type of confirmation will you use – a text message, a dedicated thank you page, or a redirect to another site?  Let us know in the comments below!

 

Want to learn more about using Gravity Forms? Check out these other WordPress Wednesday Tips!

How to Create a Form with Gravity Forms

Setting Up {or Changing} Form Notifications

WordPress Wednesday Tips

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