WEBSITE CARE

Your Website Is Critical To Your Business

You have a website that is crucial to your business. It generates leads, customers, and revenue (or at least it should). It’s a channel through which customers, suppliers, potential new staff, and partners will find you and engage with you. It is fundamental to the success of your business and you want peace of mind that it will be up and running for your audience 24/7 without interruption. Find out more below…

  • All Software is Vulnerable

    Software needs updating. All software. Including the software that powers your website. Your competitors are also taking notice and looking for innovative ways to set themselves apart in your industry. As technology increases it is only making it harder to keep up, let alone stay ahead of the pack. More and more websites are getting hacked and attacked, including the big players like Twitter and Facebook as well as millions of small businesses Every. Single. Day.

  • Do it Yourself?

    Keeping your website up to date, backed up and secure can be time-consuming and a little tedious. It takes you away from what you should be doing, which is building relationships with your customers, staff, and partners. Let’s face it, as technology advances, it can leave you feeling like there is no way to keep up on it all.

  • Help From Those Other Guys?

    Yes, there are plenty of options for you to keep your website managed and up-to-date by other companies.  They do it for thousands of customers every day. That means they are experienced. It also means they might not be paying attention to the finer details of your particular website and business needs.

  • Our Help

    If you’re reading this page, then most likely we know your website intimately because we built it or have at least worked on it. We know every line of code and all of the variables and combinations of things that hang together to make it work. We also know the software your website is built on very well. We’ve been using it for years and all of our websites (including this one) are built on the same software. So we are in the best position to keep your website up and running and open for business.

  • The Upside

    Working with us means your website will continue to drive attention and customers into your business at a fraction of the time and cost it would take to do it yourself.

What Is A Care Plan & Why You Need It

Our care plans provide dedicated support to you and your business.  We map out what we know you need to keep your website secure and healthy.  We can give you peace of mind that your website software is always up to date. If your site goes down we have secure backups ready to restore quickly. We do 24/7 monitoring to keep any nasty intruders out, regular cleaning of your site to keep it running fast and smooth, meaning it is always available to your customers. We offer video tutorials so you’ll never feel like you’re on your own.  We provide monthly reporting so you can rest assured it’s under control. Our quarterly webinars that are packed with USEFUL information to better run your business online. We provide email support when you need it. If you can not fix the problem with the instructions provided by us, then we will work within your monthly support time to fix it.  Need more support time from our team? No problem! On top of all that we will be in regular contact for accountability and advice so you know you’re on track month to month!

Pricing

We have no long-term contracts, and you can cancel anytime.

*Does not roll over; Overage billed at reduced RDD rate.
**Rolls over up to 1 yr; Overage billed at reduced RDD

Frequently Asked Questions

I'm not sure which plan is best for me, can you help me?

Of course!  Send us a message when the best time to call and we can help you decide.

Can I really cancel at anytime?

Yes!  We would hate to see you go, but no hard feelings!  We understand sometimes financially you have to reevaluate your budget and make hard decisions based on what is best for you and your business.  Please send an email requesting to cancel to support@raneydaydesign.com and we will immediately stop your next payment. At anytime you would like to resume let us know and we can pick right up where we left off.

Does my monthly support time rollover?

For our Platinum members, yes! Platinum members receive 240 minutes each month.  Their time rolls up to one (1) year. For our Silver (30 min/mth) and Gold (60 min/mth), members support time renews each month.

We value you and your choice, therefore, please know your support request will be handled immediately by our team members.  Email us at support@raneydaydesign.com.

What if I need more support time?

Occasionally, the request will be outside the realms of our monthly task support. If you submit a support request that exceeds your monthly support we will typically send a notice that this will exceed your time allotted along with a request to bill at our current RDD hourly rate. When that occurs, we will send a project quote for you to approve before we begin.

What tasks are included in the support time?

That’s a great question! Your support time can be used for minor design tweaks, text changes, adding new content, uploading photos, and bug fixes (among other routine items).

Please be aware that new features, major changes, graphic design, copywriting, and requests not directly related to your website are not covered Support Tasks. These are typically handled as a new/separate project.

When in doubt just send us a quick message at support@raneydaydesign.com.

My website was not built by RDD, can I still be on a client plan?

Although these plans are for sites we build or re-design, we welcome clients who are looking for a long-term relationship with a dedicated webmaster.

First, we like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation, we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation is a fixed 4-hour fee.

We provide the tools and education to GROW your business online.

To get started select one of the options above.